distribuidores meizitang guatemala 35654

admin — Sat, 21 Dec 2013 15:49:53 +0000

Peter Drucker once stated that the purpose of every American business is one thing – creating customers. Research by the American Management Association show that your average HAPPY customer will tell 3 people about her experience with you. Research shows that, out of 25 dissatisfied customers, one customer complain, 24 are dissatisfied but do not complain, and 6 of 24 non complainers have serious issues with the organization. More importantly for selling professionals, customer service is included in 40 percent of every client interaction.

-Assess the Issue – Asking provocative questions is the only way to get to the heart and soul of every issue.

-Positive First Impression – you must be genuinely interested in assisting others,distribuidores meizitang guatemala. passion and empathy separates the athletes from the spectators.

-Interest – Gaining interest requires an understanding of the multi generational and cultural issues that assist in building rapport and becoming genuinely being interested in others, a famous Dale Carnegie and biblical trait.

How to Deliver Customer Service like an Athlete

You must adjust this process to fit your business and strategy. Ensure success by evaluating your clients, and your staff to closely align the staff with compelling client needs. Document your successes and discuss these with your team,distribuidores meizitang guatemala, so that your game plans adjust as new needs arise.

PRACTICE Customer Service

I remember the greatest words I ever heard when seeking to repair my computer after a 3 hour conversation, the representative getting tired stated,distribuidores meizitang guatemala, “You are a customer,distribuidores meizitang guatemala, and I will get this repaired for you no matter what”. When you supply grand slam customer service, your business costs are lower and your success greater.

-Communication – The best communicators listen first and speak second. Athletes know when to ask and when to tell.

Great Service Requires Great Solutions

-Rapport – 98% of every interaction involves trust and respect. Ensure you establish rapport with every client.

After doing some research, I have discovered that the key to grand slam customer service is practicing it. Just like an athlete practices for an event, or the musician practices for a concert,distribuidores meizitang guatemala, the service provider must practice. Here is my seven-step protocol to enhance your service delivery.

-Evaluation – Customer service requires conviction and passion to aid others. Once complete with your calls ensure you also evaluate to carry these themes from call to call.

-Closing on a Positive Note – Always close your calls on the positive side seeking to address any open issues and questions.

-Time Management – Customer Service representatives are trained to expeditiously respond to issues but can you do this qualitatively too?

No Clients are the same

botanical silmming meztitang » distribuidores meizitang guatemala

distribuidores meizitang guatemala 35654

Random posts